Article Reviews

Inhaltsverzeichnis

Introduction

This module allows shop customers to rate products. A comparable rating and a comment are given. Depending on the configuration, the rating of products is allowed before or after the purchase of a product. You can use your own graphics for the ratings and thus adapt the display to your own corporate design.

This module is optionally available for the PepperShop and must be purchased separately.

Configuration

After installation, you will find the module in the shop administration under Modules -> Product reviews.

Figure 1: Module administration

Activation: Here you can activate or deactivate the option to rate items.

Only users who have purchased the item may rate: Define whether ratings may only be given if the customer has also bought the item.

Valuation period in days after purchase: How many days after purchase can an item still be rated? This setting is only effective if “Only users who have bought the item may rate” is activated.

Name to display for responses: Which name should be displayed when you reply to the rating?

Notify customer upon response: Should the customer be notified when a reply is submitted?

Be notified when a rating is submitted: Should you be notified when a review is submitted?

Send reminder: Should a reminder be sent? The “Notification” module is required for this

Send reminder after (in days): After how many days should this reminder be sent?

Button “Manage ratings”: This button takes you directly to Marketing -> Article Ratings. Here you can view all ratings.

Customer page

We are now looking at a valuation run on the customer side. At least one item was purchased by a customer in the shop. This can now be evaluated after the purchase.

The number of open (still pending) reviews and the reviews already submitted are displayed in the customer account of the shop customer. This means that only recurring customers can give ratings, i.e. only those customers who have assigned themselves a login and password.

Figure 2: The customer rates an article of the store

Figure 3: Customer account with an open evaluation

Figure 4: The rating you have just entered is transferred to the store system

The customer can now enter a rating under Open ratings. The feedback given is taken over in the shop, the customer sees a feedback display:

Figure 5: Articles with display of customer ratings (PepperShop v.3 Design)

Now the article has received a rating. Depending on the configuration (see corresponding chapter), the rating given for the article is now displayed.

Administration of articles with ratings

The shop operator can have a limited influence on the ratings of his articles. This is very important so that negative or incorrect ratings are not maliciously displayed in the shop.

In the shop administration click on ‘Article’ > ‘Edit article’ and select the desired article. Here you can see by means of a box that the displayed article has received one or more ratings.

Figure 6: Editing an existing article with ratings

Article ratings evaluation

You can find the overview of ratings in the shop administration under Marketing -> Mange rating. All ratings are displayed here. The shop owner can write and publish responses here. Ratings can also be deleted or deactivated. With the button “Calculate average” you can calculate the average ratings. This is important, especially after you have deleted a rating.

Figure 7: Evaluation mask of the article ratings

Installation

System requirements

A PepperShop v.3.0 Standard or Professional is required to use the item rating module.

Copying and uploading files

The module essentially consists of seven files that you have to copy into your installed PepperShop. To do this, first unpack the ZIP archive supplied. It contains the following module files, shown here with the target directories:

{shopdir}/shop/pictures/valued_empty.gif
{shopdir}/shop/pictures/rated_half.gif
{shopdir}/shop/pictures/rated_full.gif
{shopdir}/shop/rating.def.php
{shopdir}/shop/admin/rating_admin.php
{shopdir}/shop/Admin/shop_article_rating_evaluation.php
{shopdir}/shop/language/html_templates/evaluation.tpl.html

The files can easily be uploaded to the web server via FTP or SCP. The placeholder {shopdir} stands for the shop directory on the web server where the file index.php can be found together with the file README.txt.

Further help

Do you need further support? PepperShop provides you with different options.

Often a click in the administration on the top right on the question mark icon helps. Here you can get direct help on the relevant topic.
Various answers can be found in the FAQ. These can also be called up in the shop administration via Help&News -> Help archive. Or via our homepage https://www.peppershop.com/de/services/support/faq/
At the PepperShop Academy https://www.peppershop.com/de/services/academy/ you can find various free video tutorials.
We are also available to you by email or phone (CHF 185./h) support@glarotech.ch or +41 71 923 08 58