Hotjar

Inhaltsverzeichnis

Hotjar

Hotjar helps you to better understand your customers’ user behaviour and know exactly what they like and don’t like. Using visual representations such as heat maps and recordings, Hotjar shows you how visitors move around your web shop. You can also integrate feedback and surveys to get direct feedback.

Module Configuration

Now switch to the administration of the online shop and activate the Hotjar configuration in the Analytics module.

Paste the Hotjar ID into the field. After clicking on Save, Hotjar will be applied immediately.

Figure 1: Hotjar configuration

Configuring Hotjar

Next, you will need a Hotjar account. To link this account to your shop, you must complete the following steps.

After you have created the account, you will receive a Hotjar ID that you must insert into the shop administration.

To do this, click on Profile -> Organisation Settings in the upper right corner.

Figure 2: Organisational settings

You can find your account here. Enter the ID in the shop module.

Figure 3: Account ID

The online shop is now being tracked. It takes a few days for the results to appear in Hotjar.

Further help

Do you need further assistance? PepperShop offers you a range of options.

Often, clicking on the question mark icon in the top right-hand corner of the administration screen helps. This will take you directly to help on the topic in question.
You will find various answers in the FAQ. These can also be accessed in the shop administration via Help & News -> Help Archive. Or via our homepage https://www.peppershop.com/de/services/support/faq/
In the PepperShop Academy https://www.peppershop.com/de/services/academy/ you can easily and conveniently find various free video tutorials.
We are also happy to help you by email or phone (CHF 195./h) support@glarotech.ch or +41 71 923 08 58