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Worldline Payment Terminal

Inhaltsverzeichnis

Introduction

The web-based cash register system PepperShop POS offers direct integration of professional payment terminals from Worldline / SIX Payment Services, Wallee and SumUp. This document presents the Worldline / SIX Payment Services connection in more detail. In terms of operation, you simply select “Payment Terminal” as the payment method in the cash register and the entire communication, including identification of the payment method, then runs automatically - also the assignment to the order and the transmission of payment data such as the Acquiring Transaction ID for reconciliation in financial accounting.

With a directly connected payment terminal, whether wirelessly via WiFi or cable-bound, input errors are prevented, productivity and thus throughput time at the respective cash register is increased, manual processes are prevented and you benefit from exact statistical data.

For the PepperShop POS cash register system to be used with a payment terminal from Worldline / SIX Payment Services, a cash register position with hardware must be set up. This usually includes an EPSON receipt printer that is ePOS compatible. The terminals are usually ordered directly from Glarotech GmbH, this also includes consultation and support for the contractual activation process. As an acquiring partner, all payment processors supported by Worldline / SIX Payment Services are offered.

Configuration

In the configuration mask of the web cash register, you will find the area for terminals from Worldline / SIX Payment Services. Activate the terminal here by specifying a freely selectable terminal designation and the appropriate local IP address - you will also be supported by Glarotech GmbH support here.

Figure 2: Configuration Mask Printer and Terminal

Figure 3: Payment Mask

The selection field for payments via terminal now appears in the payment mask.

By selecting, the amount is transferred to the terminal and the customer pays conveniently at the terminal. You no longer need to worry about which card the customer pays with. During the payment process, the cashier sees the progress of the payment on the terminal.

Foreign Currencies

Figure 4: The cashier always knows what the terminal is doing

The amount is transmitted to the terminal in the currency used in the cash register. If a customer pays with a foreign card, they receive with DCC function activated at Worldline / SIX Payment Services the choice of whether to pay in the cash register currency or that of their payment card.

Receipt Printing

If the card, for example, does not have a PIN, an additional receipt for the signature is printed. Have the customer sign this. Info: This feature is not available for cash register positions with A4 printers and must be requested manually from the paying customer there.

End of Day

Figure 5: Manual End of Day

The end of day for card payments is triggered automatically every night. Whether this should be done and the time of the automatic end of day is defined together with Worldline / SIX Payment Services before activation. A manually triggered end of day with receipt is possible at any time before. The settlement across all linked payment terminals is conveniently possible directly in the cash register interface under Settings.

Credit

Credits that are to be refunded to a card can be triggered in the cash register. For this, PepperShop POS offers two different ways:

Credits via Receipt History

For this, the associated receipt must be found in the menu under Receipt History. Now the amount can be freely defined within the purchase amount and triggered as a payment process with a click on ‘Credit’. The card is held to the terminal and the amount is refunded and noted. This is especially ideal for simple standalone solutions.

Notes on credits via receipt history:

  • Only credits may be paid out to cards that have already been used for a purchase. It is therefore recommended to request the receipt.
  • The functionality only triggers the credit on the card, but no further bookings on the order or in the ERP system. Figure 6: Trigger Credit Process on Payment Terminal

Refunds / Returns via Click&Collect

Ideal for connected systems, refunds (and returns) are handled via PepperShop’s Click&Collect module: Here, the QR code on the purchase receipt is scanned and the cash register immediately loads the purchase receipt (previously made refunds on the receipt are recognized). Now you can select at article level what is returned and at what price. In the cash register system, you now select the payment method (cash or refund to card), TWINT refunds are also possible with Worldline / SIX Payment Services. Then PepperShop POS creates a receipt that can be forwarded to downstream systems accordingly.

Troubleshooting

If an error should occur, proceed in the following order. After each step, please try to initiate a payment. For support requests, please note the error messages and other problems.

  • Cancel payment process on cash register interface and then re-initiate
  • Turn off terminal and re-initialize (Mobile: Press dot and correction key for a long time)
  • Turn off printer and terminal and re-initialize
  • Call Worldline / SIX Payment Services hotline
  • Support request at Glarotech GmbH

Further Help

Do you have questions or need assistance? Do you have special requirements or desire a custom solution for your system? Our support team is happy to help. Support services are charged based on time and material at CHF 195.- / hour. Here is how to reach us:

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