First Steps Shop
Introduction
These instructions will tell you everything you need to know to get started quickly with PepperShop. More detailed instructions, if available, are linked to the respective chapters.
Shop administration
You can manage and customise your online shop in the shop administration.
Login
You will receive an e-mail from us with a link to the administration, user name and password.
By the way, you can also access the administration if you write “/shop/Admin/” after the URL of your shop. From “https://tolle-schuhe.peppershoptest.ch/", for example, the administration is “https://tolle-schuhe.peppershoptest.ch/shop/Admin/". Please note that “Admin” is capitalised.
Overview
The shop administration is structured as follows:
- navigation of the PepperShop administration
- input field to search the navigation
- collapse and expand navigation
- switch to the customer page
- help for the current page content
- change language
- live chat with our support (only available in the trial version)
Set language
Where: “Shop administration” → “Settings” → “Languages “
PepperShop has the following languages in the administration and on the customer side
- German
- English, German
- French, German
- Italian
- Romansh
The languages must be installed once. You can then change the language in the administration and on the customer page in the top right-hand corner. You can set the default language for the administration and customer page and activate and deactivate languages individually. Under “Type of the language selection menu:", you can set how the language selection should look on the customer side.
Create categories
- start in the shop administration.
- click on “Categories” in the navigation.
- click on “New category”.
- fill out the form. Mandatory fields are:
- “Name”
- “Category” (→ Where in the order should the category be categorised?)
You can find more information about “Categories” here.
Create article
- start in the shop administration.
- click on “Products” in the navigation.
- click on “Add Product”.
- fill out the form. Mandatory fields are:
- “Name”
- “Price”
- click on “Next” at the very bottom
- assign your article to one or more categories.
You can find further information on the subject of “Adding / editing items” here.
Switch to the customer page
Do you want to see what your online shop looks like for your customers? Then click on the shopping basket symbol in the shop administration.
You will also find a link to the customer view in the e-mail with the access data.
Our recommendation: Open the customer page in a new tab to make it easier for you to switch back and forth between the customer page and the administration. If you make a change in the administration, you only need to reload the customer page to see the changes.
Make a test purchase
- click on the shopping basket symbol in the shop administration. You are now on the customer page of the shop.
- browse the online shop and add an item to the shopping basket.
- go to the checkout and fill in the forms.
- click “Buy”.
- continue reading under “Viewing orders”.
Viewing orders
You can view orders in three different ways:
- The latest purchases appear on the shop administration start page, also known as the dashboard.
- You can find the dashboard by clicking on the PepperShop logo at the top left.
- You will find all orders under “Customers/Orders” → “Customer management”.
- You will also receive an email with the order details with every order.
You can find more information on the topic of “Processing orders” here.
Customise the design of your online shop
Where: “Shop administration” → “Design “
In the shop administration under “Design” you will find various options for customising the design of your shop. These include:
- Various design themes
- Upload new shop logo / favicon
- Select the position of the navigation
- Select colours and fonts
- Design detail customisations
- Customised shop buttons
- Upload images
Further information can be found here.
Content Editor: Design your own pages
Where: “Shop administration” → “Contents” → “Pages “
With the Content Editor, you can create unique content pages for your online shop in no time at all or customise existing content pages such as the homepage.
Set delivery countries & shipping
Where: “Shop administration” → “Settings” → “Delivery countries / shipping “
Here you can make settings for delivery countries, minimum quantity surcharge and shipping.
Further information can be found here.
Configure payment methods
Where: “Shop administration” → “Settings” → “General information” → “Payment methods “
The PepperShop online shop offers customers over 40 different payment methods.
Standard payment methods
- Prepayment
- Invoice
- Direct debit
- Cash on delivery
Electronic payment methods / credit cards
- Mastercard
- Visa
- PostFinance
- Paypal
- Klarna
- Google Pay
- Apple Pay
- TWINT
- And many more
You can find a list of all possible payment methods here:
“Shop administration” → “Settings” → “General information” → “Payment methods” → “Electronic payment methods / credit cards” → Click on the blue list symbol here.
Payment Service Provider (PSP)
A contract with a payment service provider (PSP) is still required for electronic payment methods / credit cards. PepperShop works with the following payment service providers:
- wallee
- Datatrans
- PostFinance Checkout
- Worldline
Further information on the topic “Payment methods” can be found here.
PepperShop functions
PepperShop offers a wide range of functions that can be supplemented by a large selection of modules. Browse through our list of functions to find out more: https://www.peppershop.com/de/alle-funktionen/
PepperShop also offers interfaces to several other systems. For example, PepperShop can be connected to your ERP system. Find out more about our interfaces: https://www.peppershop.com/de/schnittstellen/
Can’t find what you need? Our support team will be happy to clarify whether your desired function is already available in PepperShop or can be implemented by one of our technicians: support@glarotech.ch or +41 71 923 08 58
Please note before ordering an online shop
Do you already have an existing website that you would like to add an online shop to?
Yes
If you already have a website, you can add a PepperShop online shop to it. For example, if your website is called “tolle-schuhe.ch”, your shop can be reached at “shop.tolle-schuhe.ch”.
No → Reserve your domain early
Before you take out a PepperShop subscription and go live with your online shop, you need a domain where your customers can find you.
The domain is the unique address of a website, such as “tolle-schuhe.ch”. It is advisable to reserve a domain as early as possible, as it is only allocated once and is then no longer available.
You can reserve the domain through us when you order your PepperShop and see immediately whether the domain is still available. Or you can reserve the domain through another provider.
Legal requirements
Note: We are not legal advisors and accept no liability whatsoever. For legal advice, we recommend that you consult a lawyer.
Imprint
Where: “Shop-Administration” → “Contents” → “Pages” → Here you will find “Imprint” in the list → to edit, click on the pencil symbol.
In Switzerland, an imprint obligation has been in force since 1 April 2012, similar to the German provider identification obligation. At PepperShop, the legal notice is visibly linked in the footer of every page as standard. The contact details and address from the general settings are automatically transferred and displayed in the legal notice. The legal notice must be completed by the shop owner in accordance with the legal requirements of their country:
“Shop administration” → “Content” → “Pages” → Here you will find “Imprint” in the list → click on pencil icon to edit.
It is important that you copy the data from the commercial register entry. You can also enter details such as the company number in the commercial register, VAT number and UID. Details of the managing directors are also best stored under the legal notice. Please find out which requirements apply in your country.
Further information can be found here.
General Terms and Conditions (AGB)
Where: “Shop administration” → “Settings” → “General information” → “Customer information / Cancellation / Customer information / Cancellation / General Terms and Conditions”
In Switzerland, there is no legal obligation to use General Terms and Conditions (GTC). Nevertheless, GTCs are advantageous, especially in online and mail order business, as there is a high need for regulation here.
PepperShop provides you with a GTC template. Please read these carefully and adapt the text if necessary. We recommend at least regulating the place of jurisdiction and cancellation in the GTC.
Companies that also serve customers in Germany should also include the cancellation policy required by German law and the corresponding sample cancellation form in their GTC.
How to customise the GTC:
“Shop administration” → “Settings” → “General information” → “Customer information / Cancellation / General Terms and Conditions” → click on " Edit terms and conditions” under “General terms and conditions”.
Further information can be found here.
Data protection / privacy policy
Where: “Shop administration” → “Settings” → “General information” → “Customer information / Cancellation / Customer information / Cancellation / General Terms and Conditions”
The Swiss Data Protection Act (CH-DSG) and the European General Data Protection Regulation (EU-GDPR) protect personal data and regulate how it is handled. For online shops, this means that they must comply with legal requirements when collecting, storing and processing customer data in order to guarantee the privacy of users.
When you are affected:
- CH-DSG:
- You have a branch, branch office or subsidiary in Switzerland
- You process personal data via a Swiss company
- You deliberately offer services to persons resident in Switzerland
- You monitor the behaviour of Swiss persons*.
- EU GDPR:
- You have an establishment, branch or subsidiary in the EU
- You process personal data via an EU company
- You deliberately offer services to persons residing in the EU
- You monitor the behaviour of EU persons*.
*Google Analytics and similar tracking tools are in the foreground here.
If you are affected, there are now a few points that you must comply with. You can find more information on this here.
Company headquarters / delivery address Germany
If you are based in Germany or supply the German market, your e-commerce system must also fulfil the legal requirements applicable in the target market. You can find instructions on how to configure your shop for Germany here.
Start PepperShop subscription
We are delighted that you want to start your own online shop with PepperShop. You can start with a new shop or we can transfer your current test shop and take over your previous configurations. Order your online shop now here.
In this video, we run through the ordering process together and explain the various options.
Are you still unsure which subscription is right for you? We will be happy to advise you free of charge: support@glarotech.ch or +41 71 923 08 58 or via live chat directly on our website.
This is what happens after the order
Our technicians will install your shop and you will receive your access data after approx. 3 working days.
Your shop grows with you. You can order modules or interfaces at any time.
It is also possible for PepperShop to customise your shop to your individual requirements. Please contact our support team: support@glarotech.ch or +41 71 923 08 58.
Please note that support is only free of charge during the test phase. After the order has been placed, support services will be charged at CHF 185 per hour.
Support
Our support team is made up of employees from Customer Care and Technology (IT). We can therefore guarantee that your request will be processed quickly and professionally and can make technical changes or programme entire new functions according to your wishes.
Our support opening hours
Mon - Fri: 08:00h - 12:00h / 13:30h - 17:00h
Contact
E-mail: support@glarotech.ch
Phone: +41 (0)71 923 08 58
Costs
Please note that support is only free during the test phase to make it easier for you to get started with PepperShop. After the order has been placed, support services will be charged at a rate of CHF 185 per hour.
The cost of the support services is made up of direct contact with you, but also background work such as clarifications and technical work. If you are unsure about billing, please ask our support staff.
Further help
Do you need further support? PepperShop provides you with different options.
- Often a click in the administration on the top right on the question mark icon helps. Here you can get direct help on the relevant topic.
- Various answers can be found in the FAQ. These can also be called up in the shop administration via Help&News -> Help archive. Or via our homepage https://www.peppershop.com/de/services/support/faq/
- We are also available to you by email or phone (CHF 185./h) support@glarotech.ch or +41 71 923 08 58