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Package Tracking

Inhaltsverzeichnis

Introduction

With the parcel tracking module, you can enter the corresponding tracking code for parcels sent and the shop makes this available to the customer.

This module is optionally available for the PepperShop and must be purchased separately.

Benefits

  • The link to the parcel tracking of the respective logistics provider is sent directly with the Order dispatched e-mail.
  • The tracking link is also available in the customer’s account
  • Shop operators save on support and telephone costs
  • Various logistics partners are supported

Possible interfaces

  • DHL
  • DPD
  • The post office
  • Planzer Paket

To start you need

  • PepperShop version v.3.0 Standard or Connect
  • Package tracking module

Display for the customer

In the overview of orders placed, which are displayed in the customer area under Orders, the customer will see a link Track shipment if a tracking number has been entered for a shipment and the period defined for tracking has not yet expired. Clicking on the link opens a new window and sends a tracking request to the logistics partner on file.

Enter tracking numbers

The assignment of tracking numbers is called up via ‘Shop administration’ > ‘Customers/Orders’ > ‘Order tracking’. The list of orders that have not yet been assigned a tracking number is displayed.

The shipper (logistics partner) is selected for each order and the tracking number (or the last digits of the tracking number) entered.

In the top line of the editing screen, the list display can be changed so that orders with an assigned tracking number are displayed. The maximum number of data records displayed can be defined in the ‘Number’ input field.

There is also a direct input option in the order view in customer management ‘Enter tracking code’ or the button to display the tracking number in the same place.

Manage senders

To access the editing screen for managing senders, click on ‘Customers/Orders’ > ‘Order tracking’ > ‘Manage senders’ in the tracking number entry screen. The list of existing senders is then displayed. If a new sender is to be entered, an entry in the database and a basic configuration in the file tracking_filter.def.php is required. This is usually done by a programmer.

  • Each sender can be activated and prioritised individually, so only the active senders are displayed

  • ID: Internal ID of the shipper, required for the connection to ERP software

  • Name: Name of the shipper (e.g. Post, DHL, UPS, etc.)

  • Tracking no. prefix:_ Enter a constant part of the tracking no. (start), the remaining numbers are recognised automatically

  • _Fill character for automatic addition to the tracking number

  • Length:_ Number of characters to which the tracking number is added

  • Tracking duration:_ Number of days after dispatch on which a tracking request is possible. 0 -> no time restriction for tracking requests.

  • Priority:_ Display priority for the selection list (1 → highest)

Illustration Tracking No. Structure

(1) Tracking No prefix = 99.60.003129.
(2) Length = 21 (number of characters)
(3) Ref.= 0 (Refill character)
(4) Tracking-No = 806 (different for each order)

                 ____(1)____ (4)
Example / \ / \
Tracking number: 99.60.003129.00000806
                | \___/ |
                | (3) |
                \___________________/
                         (2)

Tracking number import

Shop operators of the Enterprise version can automatically import tracking numbers via the set_delivery_status interface under ‘Import/Export-Tool’ > ‘Caller-Navigator’ > ‘Delivery status’.

Mail sent Customize text

Under ‘Import/Export-Tool’ > ‘Caller-Navigator’ > ‘Delivery status’ > ‘upload set_delivery_status_inp.csv’

the text of the ‘Order sent’ e-mail can be customised ({xy} = language):

{shop_directory}/shop/language/{xy}/text_templates/order_shipped.txt

Installation

System requirements

To use the package tracking module a PepperShop v.3.0 Standard or Connect is required.

Copy and upload files

The module essentially consists of three files, which you have to copy into your installed PepperShop. First unzip the included ZIP archive. The following module files are contained, shown here with the target directories:

{shopdir}/shop/tracking.def.php
{shopdir}/shop/tracking_filter.def.php
{shopdir}/shop/Admin/shop_tracking.php

The files can be easily uploaded via FTP or SCP to the web server. The placeholder {shopdir} stands for the shop directory on the web server, where the file index.php can be found together with the file README.txt.

Now the module is recognized and integrated by the shop. It is listed in the ‘Shop Configuration’ menu at the bottom of the internal module info.

If the tracking module is installed, in the main menu of the shop administration the item ‘Customers/Orders’ > ‘Order Tracking’ appears.

Further help

Do you need further support? PepperShop provides you with different options.

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