General terms and conditions

Inhaltsverzeichnis

Introduction

In Switzerland, there is no legal obligation to use General Terms and Conditions (GTC). Nevertheless, GTCs are advantageous, especially in online and mail order business, as there is a great need for regulation here.

PepperShop provides you with a GTC template. Please read these carefully and adapt the text if necessary. We recommend at least regulating the place of jurisdiction and cancellation in the GTC.

Companies that also serve customers in Germany should also include the cancellation policy required by German law and the corresponding sample cancellation form in their GTC.

Note: We are not legal advisors and accept no liability whatsoever. For legal advice, we recommend that you consult a lawyer.

Customise GTC

“Shop Administration” → “Settings” → “General Information” → “Customer information / Cancellation / General Terms and Conditions” → click on “Edit terms and conditions” under “General Terms and Conditions”.

Example GTC

Below you can see the GTC that PepperShop provides you with. You can also find them in the following way:

“Shop Administration” → “Settings” → " General Information” → “Customer information / Cancellation / General Terms and Conditions” → click on “Edit terms and conditions” at “General Terms and Conditions”.

If you have deleted our GTC template, you can copy and paste the template in HTML format here. Proceed as follows:

  1. copy the template here
  2. go to the shop administration
  3. click on “Settings”
  4. click on “General Information”
  5. click on “Customer information / Cancellation / General terms and conditions”
  6. under “General Terms and Conditions” click on “Edit terms and conditions”
  7. click on the source code symbol in the text window (two brackets < >)
  8. paste the copied text here
  9. save
  10. add missing information
  11. save changes
<h2>General Terms and Conditions</h2>
<h3>§ 1) Validity</h3>
<p>
  The general terms and conditions apply to all business relationships
  between {company} and its customers. When placing an order, you confirm that you have
  general terms and conditions and that you agree with them.
  with them. The mere inspection of our website is non-binding and does not constitute
  no legal relationship.
</p>
<h3>§ 2) Offer</h3>
<p>
  All prices are quoted in the currency selected by the customer
  {incl./excl. VAT} value added tax. The listed prices, product illustrations
  and product descriptions are without guarantee. Delivery times, availability
  and errors excepted.
</p>
<h3>§ 3) Delivery periods</h3>
<p>
  Products that we have in stock are processed by us immediately after receipt of the order.
  of the order, other products are ordered from suppliers.
  ordered from suppliers. The ordered products are delivered as agreed with the customer.
  delivered as agreed with the customer. Delays due to non-availability from suppliers or missing
  missing information from the customer shall not give rise to any claims by the customer.
</p>
<h3>§ 4) Dispatch</h3>
<p>
  The shipping costs are calculated according to parcel weight and shown accordingly in the
  shown in the order process.
</p>
<h3>§ 5) Payment</h3>
<p>
  Payment for goods ordered from {company} shall be made in advance.
</p>
<h3>§ 6) Guarantee</h3>
<p>
  The supplier undertakes to take care and deliver the products in good quality.
  good quality. The warranty period is one year.<br />
  Excluded from the warranty are defects and faults for which the supplier is not
  defects and faults for which the supplier is not responsible, such as natural wear and tear, force majeure
  improper handling, intervention by the customer or third parties, excessive use, unsuitable
  excessive use, unsuitable equipment or extreme environmental influences.
</p>
<h3>§ 7) Right of return</h3>
<p>
  Products with quality defects can be returned to us within 7 days after prior
  prior agreement within 7 days in unused, perfect condition and in the original
  the original packaging at your own expense.
</p>
<h3>§ 8) Legal notice</h3>
<p>
  The place of jurisdiction is {location}. Swiss law shall apply exclusively.
</p>
<p>
  {place}, {date}
</p>

Further help

Do you need further support? PepperShop provides you with different options.

  • Often a click in the administration on the top right on the question mark icon helps. Here you can get direct help on the relevant topic.
  • Various answers can be found in the FAQ. These can also be called up in the shop administration via Help&News -> Help archive. Or via our homepage https://www.peppershop.com/de/services/support/faq/
  • We are also available to you by email or phone (CHF 185./h) support@glarotech.ch or +41 71 923 08 58
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